Here's how to check where your Zocozi order is.
1. Use the tracking link in your shipping email
When your order ships, we email you a shipping confirmation with your tracking number and a link to follow your package. Search your inbox for Zocozi and check your spam or promotions folder if you can't find it.
2. Check your order status online
Sign in with the email address you used at checkout to see all your orders, their status and tracking details.
You don't need a password. We'll email you a one-time code to sign in.
3. Ask us
Email support@zocozi.com with your order number (it starts with #) and we'll send you the latest update within 1–2 business days.
When will my order arrive?
Orders are prepared within 1–2 business days, then take 2–19 business days in transit, so most arrive 3–21 business days after you order. Standard shipping is free on every US order, with no minimum.
A few things to know:
- Tracking can take 1–3 days to show its first update after the shipping email arrives.
- Items in one order may ship separately from different warehouses, each with its own tracking number.
- If tracking hasn't changed for 7 days, or your order is past 21 business days, email us and we'll look into it.
More answers in our FAQ and Shipping Policy.